Welcome to our FAQ section! 🎉 We’re here to help you make the most of your survey experience. Whether you’re new to the platform or a seasoned participant, this guide covers everything you need to know — from how to earn rewards to troubleshooting survey issues.

💰 1. What is the minimum threshold to cash out my account balance?

To redeem your rewards, you must meet a minimum threshold based on your country of residence. This threshold is determined by local regulations and may vary depending on where you live. You can check your current balance and eligibility for payout directly in your account.

📅 2. When will my account be credited after completing a survey?

Once you successfully complete a survey, your account balance will be credited after the project officially closes and your responses have been validated. The exact date of the project closure, along with other important information, can be found in the email invitation you received for the survey.

📝 3. What types of surveys are available?

We offer two types of surveys to help you grow your account balance:

• Premium Surveys: These are our exclusive internal surveys that offer higher payouts. However, they may not always be available due to high demand or limited opportunities. They
• External Surveys: These surveys are provided by our trusted partners. While they offer a lower payout compared to Premium Surveys, they give you more chances to participate and continue building your account balance.

⏳ 4. Why is my survey taking time to load?

Sometimes, surveys can take up to 60 seconds to load while we search for the perfect match based on your profile. Please stay on the site while we load your opportunities to ensure you don’t miss out on any available surveys.

🚫 5. Why am I not seeing any surveys?

Ad blockers, VPNs, and firewalls can prevent surveys from displaying properly. To ensure the best experience and access to all available opportunities:

1. Disable any ad blockers while using our site.
2. Turn off VPNs that might interfere with our ability to show surveys.
3.  Add our site to your allow list (or whitelist) if you’re using a firewall.
   
   

Doing this will help us provide you with the best possible survey opportunities. If you don’t see any surveys in the site, it might mean that we have none available at present. Come back later and refresh the page. 

📬 6. How will I be notified about new survey opportunities?

You’ll receive email invitations when new surveys become available that match your profile. Make sure to check your inbox regularly and add our email address to your safe sender list to avoid missing out.

🔒 7. Is my personal information safe?

Yes, we take your privacy seriously. All your data is handled according to our Privacy Policy and is never shared with third parties without your consent. We use industry-standard security measures to protect your information.

💡 8. Why was I disqualified from a survey?

Sometimes, you may be disqualified from a survey if your responses don’t meet the criteria required by the project. Disqualification can also happen if:

• You provided inconsistent answers.
• The survey quota for your demographic has already been filled.
• You didn’t meet the target audience requirements.